FREQUENTLY ASKED QUESTIONS

 

WHAT ARE RUDRAKSHAS?

A rudraksha is the seed of the Eliocarpus ganitrus tree and plays an important role in a spiritual seeker’s life. For someone who is constantly on the move and who eats and sleeps in various places, rudraksha is a very good support because it creates a cocoon of your own energy. It is also a kind of shield against negative energies. If you have chosen to purify your life, a rudraksha is a good tool and aid, a little support on the way. (excerpted from http://www.ishafoundation.org/blog/yoga-meditation/the-significance-of-rudraksh/)

WHAT IF THE TASSEL GETS OLD/DIRTY?

If you use your mala often and take it out a lot, naturally the threads of the tassel begin to weather. If this becomes an issue, I am able to remake a tassel in a colour of your choice for a minimal fee, and your mala will be like new again! (please do not cut the threading strings of your mala for this purpose – these are incorporated into the tassel and may sometimes appear in a different colour from the rest of the tassel, and are purposely left long)

WHAT HAPPENS IF MY MALA BREAKS?

Over time and with use, one day your mala will break – when this happens, it is cause for rejoicing as it is seen as a sign of karmic breakthrough. If however you wish to continue using it, I offer restringing service at a reasonable fee, and will renew the tassel at the same time.

SHIPPING

All purchases ship from Malaysia or Indonesia (depending on my location at the time) via registered air mail. I do not ship unregistered for security purposes. Also, I will include a receipt only upon request.

RETURNS

If you are unhappy with the quality of product, you may return it within 30 days. Please note that refunds are only processed upon receipt of returned product.